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Solutions Support Specialist
The Solutions Support Specialist will be responsible for providing technical support to Balance Innovations customers.
Solutions Support Specialist responsibilities include, but are not limited to:
- Respond to phone, e-mail, and web-based inquiries from the customer base
- Perform in-depth research into the nature of product inquiries from customers
- Research vendor operating systems and applications
- Reproduce customer environments for the purposes of troubleshooting and bug reporting
- Document product bugs and escalate appropriately to product management and engineering
- Make contributions toward team goals and internal projects
- Develop a detailed understanding of the installation and use of all Balance Innovations products
- Contribute articles to an online knowledge base for both internal and external use
- Recommend additional debugging utilities to product
- Produce technical documentation pertaining to projects, products, and procedures
- Perform basic account management including issue-based conference calls, fact-finding discussions, and potential customer “health” visits
- Perform field observations utilizing time and motion studies to determine potential return on investments
- Provide customer training on products during lab installations, pilots, and rollouts
Requirements/Qualifications
- A tech-savvy individual with the drive to learn new skill sets
- A thorough understanding of Windows XP and Window 7
- Experience supporting, testing, and/or implementing enterprise software products
- Demonstrated ability to troubleshoot complex problems
- Solid written and verbal communication skills
- Ability to present technical material to both technical and non-technical audiences
- Bachelor’s degree or equivalent experience in a technical discipline
- 40 hours per week (Schedules may fluctuate.)
- On-call and weekend rotation required
- Limited travel may be required. Can reach peaks of 50% (approximately 10 days per month) during rollouts
- Bachelor’s degree or equivalent experience in quality-related discipline
- Knowledge of Remedy support software is a plus
- Bi-lingual (English/Spanish or English/French) is a plus
- Work in retail environment not required, but helpful
If you're seeking an inspiring, engaging, and exciting career where you can embrace and create change to succeed, Balance Innovations is the place for you. We seek self-starting, entrepreneurial people who are motivated to push their talents to the limit. We want people who offer uncommon ability and can share that ability with peers and customers.
Must be able to show proof of eligibility to work in the United States for any employer upon hire.
To apply, please submit your resume to Mary Anne Wilson: mawilson at balanceinnovations.com. |
