| |
Customer Care Specialist
The Customer Care Specialist will be responsible for providing technical support to Balance Innovations customers.
Customer Care Specialist responsibilities include, but are not limited to:
- Respond to phone, e-mail, and web-based inquiries from the customer base
- Perform in-depth research into the nature of product inquiries from customers
- Research vendor operating systems and applications
- Reproduce customer environments for the purposes of troubleshooting and bug reporting
- Document product bugs and escalate appropriately to product management and engineering
- Make contributions toward team goals and internal projects
- Develop a detailed understanding of the installation and use of all Balance Innovations products
Requirements/Qualifications
- A tech-savvy individual with the drive to learn new skill sets
- A thorough understanding of Windows XP and Windows 7
- Experience supporting, testing, and/or implementing enterprise software products
- Demonstrated ability to troubleshoot complex problems
- Solid written and verbal communication skills
- Ability to present technical material to both technical and non-technical audiences
- Bachelor’s degree or equivalent experience in a technical discipline
- 40 hours per week (Schedule may fluctuate.)
- On-call and weekend rotation required
- Bi-lingual (English/Spanish or English/French) is a plus
- Work in retail environment not required, but helpful
If you're seeking an inspiring, engaging, and exciting career where you can embrace and create change to succeed, Balance Innovations is the place for you. We seek self-starting, entrepreneurial people who are motivated to push their talents to the limit. We want people who offer uncommon ability and can share that ability with peers and customers.
Must be able to show proof of eligibility to work in the United States for any employer upon hire.
To apply, please submit your resume to Mary Anne Wilson: mawilson at balanceinnovations.com. |
